A streamlined billing solution for utility services, eBill is easy to use for maintaining utility accounts, generating billing statements, tracking the payment process and managing service initiation and disconnections.

Capabilities

• Easily locate accounts by customer, mail address, service address, account number or meter number
• See complete account summary information on a single screen with easy access to details as needed
• Easily establish a new account at an existing address
• Use any number of fixed rate or tiered rate bill codes per account
• Bill codes are very simple to set up or change when needed
• Support multiple meters per account
• Rapid manual batch entry for meter readings
• Integrate with auto meter reading systems or devices
• Meter read entries are checked for common mistakes – extra digit, outside normal range, etc
• Any account may be marked to be permanently exempt from penalties or late fees
• Any bill can be marked to be exempt from penalties or late fees for a single bill cycle
• Batch receipt entry for processing mail payments
• Accept payments by phone or on the internet with credit cards, 24/7 at no cost to you
• Create direct bank draft output file to generate payments through your financial institution
• Create service orders for connection, disconnection or any other type of service call
• Track service calls for each account/service address
• Print custom notes on all bills or a single bill when printing statements
• Averaged customer billing
• Integrated with eLedger

Efficiently maintain fixed and tiered rate billing services for any number of accounts.

Features

• Data is stored in Microsoft SQL Server database
• Updates are available as new features and bug fixes become available at no additional charge

Services

• Fast, friendly customer support – available by phone or email – always talk to a person when you have a problem
• Free annual training conferences and user group meetings
• Daily off-site backup included in annual pricing

Reporting

• Account Bill Code Report – print account information for all accounts using a specific bill code
• Customer History
• Statement Journal – shows bill run information prior to actual bill run
• Utility Deposits Report – shows all deposit liability
• Full Account Index
• Accounts with Credits – shows all overpaid accounts
• Inactive Accounts with Balance Due
• Aging Reports – shows account delinquency
• Outliers Report – shows bill that are outside of normal parameters
• Zip Code Report – statistical report of statements per zip code
• Daily Deposit Reports – by cashier
• Transfer Journal Report – shows total amounts per bill code, per deposit
• Statement Totals – usage and other information for date range